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About Us
The Rural Store is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
The Rural Store
Eden Works
Old MaltonMalton
North Yorkshire
YO17 6RD
United Kingdom
Phone: 01653 698000
Fax: 01653 698202
Email: maltonparts2@russell-farm-machinery.co.uk
VAT No. 167140473
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details to be able to complete the order.
We accept credit card payment.
We supply to UK Customers Only
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post or over the Internet.
When confirmation of the order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
WE CAN ONLY SHIP TO A UK MAINLAND ADDRESS,OUR CARRIERS CAN DELIVER TO THE ISLE OF MAN AND THE ISLE OF WHITE,BUT IT IS A SPECIAL SERVICE AND THE CARRAGE CHARGE IS MUCH HIGHER,YOU WILL NEED TO RING US FOR A QUOTE.
Shipping Cost is based on weight
Delivery Schedule
We always hope to send your order to you within 2 business days, unless parts are to be ordered from our suppliers.
Back Orders
If your item is not in stock, it will be put on back order for you. You will always be emailed or phoned with the option to cancel your order in this case.
Tax Charges
For orders made from the UK, 20% VAT is added where applicable.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01653 698000 (International +44 01653 698000) or fax us on 01653 698202 or write to us at Eden Works Old Malton Malton North Yorkshire YO17 6RD United Kingdom
Privacy Policy
The Rural Store does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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